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Shipping and Delivery Policy

Pets Galore will send anywhere in Australia, you can choose to use Australia Post, the bus, rail, truck, or even request friends and family members to pickup for you, whatever is the appropriate we can help you.

Outgoing freight is dispatched via Australia Post (Registered Post or Express Post), Fastway Couriers, or Greyhound. On occasion Pets Galore may use an alternate carrier. Freight is calculated based on the weight and bulk of the item(s) being shipped.

Goods in stock will ship within 2 working days. Goods on backorder will ship within 2 working day of being received by us. All backorders will be notified upon order receipt. Backordered items may be cancelled at any time prior to shipping.

Product delivery is generally within five working days, after name and address confirmation has been obtained and stock is available.

Return Policy

Please choose carefully, as we do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do.

You should return a copy of the receipt printed off at the time of purchase along with the returned items.

Please contact us in advance of sending items to be returned to obtain a Return Authorisation (RA) Number. Shipments received without an RA number clearly stated on the outside of the box will be rejected and returned to their sender. Freight to Pets Galore is the responsibility of the sender. Please ensure the item is adequately insured when shipping.

The above policy is not intended to override or limit your statutory rights in any way.