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Terms of Use and Security Policy

Pets Galore is very concerned about your security on the web.

This site uses the NGE Secure Internet Payment Service, abbreviated N-SIPS. N-SIPS provides security and privacy for you our customer. Your credit card details go directly to our bank, ANZ, and are not recorded by Pets Galore. This minimises the disclosure of your information and provides a layer of confidentiality to the transaction.

Technology used

N-SIPS uses industry standard Secure Socket Layer (256-bit) encryption technology to secure communication sessions with customers and merchants. Using firewalls in front of the Payment Gateway (N-SIPS) and within the system, it restricts access to information regarding the payment transactions.

The N-SIPS only allows customers with browsers supporting SSL-128-bit or higher encryption technology to access the payment facility. This facilitates secure transmission of transaction details.

You can verify that your session is secure by locating the lock icon in the bottom right-hand corner of your screen.

N-SIPS fully complies with Visaís AIS program and MasterCardís Site Data Protection Programme. N-SIPS complies with the following PCI standards:

  1. Install and maintain a firewall configuration to protect data
  2. Do not use vendor-supplied defaults for system passwords and other security parameters
  3. Protect stored data
  4. Encrypt transmission of cardholder data and sensitive information across public networks
  5. Use and regularly update anti-virus software
  6. Develop and maintain secure systems and applications
  7. Restrict access to data by business need-to-know
  8. Assign a unique ID to each person with computer access
  9. Restrict physical access to cardholder data
  10. Track and monitor all access to network resources and cardholder data
  11. Regularly test security systems and processes
  12. Maintain a policy that addresses information security

 

Sources

Visa

MasterCard


Payment Policy

This website is operated by Pets Galore. All prices are in Australian dollars, and the Pets Galore website will only accept payment in Australian dollars.

Goods purchased on the Pets Galore Internet site will only be sent to the purchaserís postal address once name and address details have been verified. Verification processes may include a search on the Sensis White Pages website, or through a phone call. If verification of name and address cannot be done to Pets Galore's satisfaction, Pets Galore will not release the goods and will instead issue a refund.

In the event of the purchase of goods as a gift, Pets Galore will need verification of the recipientís name and address as supplied on the order. The process as detailed above will apply to such purchases.

The Merchant name Pets Galore will appear on your credit card statement.